Everything you'd want to know before handing over a couch.
How we keep senders, drivers, and stuff safe — plus straight answers to the questions people actually ask.
Nothing moves to the next step until the last one clears.
Every job runs the same five checkpoints. It's why strangers can trust a stranger with their stuff.
ID-verified drivers
Government ID and a real face check before anyone drives.
Photo + code at pickup
A unique code and a timestamped photo start the trip.
Payment held in escrow
Your money waits until the item is confirmed delivered.
Photo + code at dropoff
The same code closes it out, with proof it arrived.
Per-item coverage
Every job is covered, the whole way down the route.
Every item is covered, the whole route.
Book a job and per-item protection comes with it — no add-on, no upsell. Payment is held until you confirm delivery, so money never changes hands on a promise.
Held, not handed over
Payment is authorized on claim and only released once you confirm delivery.
Proof at both ends
Timestamped photos and matching codes mean there’s always a record of what moved.
Real people on claims
If something’s off, open a claim in 48 hours and a human sorts it — usually same day.
What can and can't ride along.
Great to send
- Couches, dressers, tables, and most single furniture pieces
- Appliances like mini-fridges, microwaves, and AC units
- Kayaks, bikes, paddleboards, and odd-shaped gear
- Marketplace and estate-sale finds
- Boxed moves too big for a car but too small for a mover
- Anything that fits safely in the driver’s vehicle
Can't go with us
- Hazardous materials — fuel, propane, chemicals
- Anything illegal to own or transport
- Cash, jewelry, and high-value valuables
- Live animals or plants
- Perishable or temperature-sensitive food
- Firearms, ammunition, and explosives
Rough rule: if it fits in a car and it's legal to own, it probably rides. When in doubt, ask us first.
Questions people actually ask.
Sending
You don’t — we do. Enter the item and the two addresses and yoomzoom shows a flat price upfront, based on the corridor and size. No quotes, no haggling.